Versand

                                                        Delivery Timescale

  • If placed before 3pm, subject to passing necessary checks, your order will be shipped within 1 to 3 business (working) days
  • If a customer needs an order delivered sooner, they can upgrade to a next-day delivery service (from the day it is due to be shipped). However, the customer must let us know via email soon after the order is placed.
  • Orders shipped on Friday may arrive on Saturday (subject to Royal Mail and/or other logistics partners, however this is not guaranteed. Depending on your location, your order may arrive the following Monday if shipped on Friday.
  • Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders within the three day period.
  • For out-of-stock items, you can usually expect to receive the item within 3-7 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
  • Please note: There are a few remote locations which are not covered by the next day delivery service. You can confirm this by visiting the Royal Mail website.

 

                                                         International deliveries

  • The delivery estimate on the product page does NOT apply for international deliveries. International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.
  • Alternatively, we offer private courier services, and the charge may be appropriated in the checkout. International shipping is calculated in the checkout, and is usually £10.00 or cheaper (depending on country) to most destinations, and the delivery timescale is a non-guaranteed 5 - 10 working days.


Postage Method

All orders heading for destinations within the UK are despatched using a standard Royal Mail Second Class Signed for Delivery service. This means your item is guaranteed to be received within 2 to 5 working days from the day of despatch. This offer does not apply to any Daily Deal Promotions that we may feature and the shipping rates may vary.

All orders are charged between from £4.99 per order depending on the item(s). You also have the option in the checkout process to select Special Delivery for an extra charge. These charges do not apply to any Daily Deal Promotions that we may feature and the shipping rates may vary. Also please be aware that certain items attract delivery charges based on weight and will be calculated at checkout.

International orders are charged based on quantity of items ordered and weight depending on your location.  Shipping fees will be calculated upon checkout.

Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total. Also personalised items that are returned through fault of customer will not be entitled to a refund.

                                        Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

                                      Consequential loss for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then we will provide a refund of any delivery charges that were charged to you. If the delivery was free, we do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.

 

Returns

To process a Return please contact us at support@flourishstoregifts.com telling us the reason for return.

Returns for exchange or refund need to be sent to Flourish Store Gifts Returns, Harrow Lodge, West Avenue, Coventry CV2 4DG United Kingdom.

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All Returns must be received within 14 days for UK & Ireland and 21 days for rest of the World.