Contact information

Flourish Store Gifts

For all enquiries, orders, and support requests, please contact us using the details below.

Email: support@flourishstoregifts.com

Customer Service Hours: Monday to Friday, 9am – 5pm (GMT/BST). We aim to respond to all enquiries within 24 hours during business days.

Order Enquiries: Please include your order number in all correspondence to help us assist you as quickly as possible.

Returns and Refunds: To initiate a return or report a damaged item, please email support@flourishstoregifts.com with your order number and a description of the issue. For damaged items, please include photographs.

Personalisation Queries: If you need to amend personalisation details after placing your order, please contact us as soon as possible. We may be able to make changes if production has not yet begun.

Social Media: Follow us for new products, offers, and inspiration.

Complaints: If you are dissatisfied with our products or service, please contact us at support@flourishstoregifts.com. We take all complaints seriously and aim to resolve them within 14 business days.