Shipping policy
At Flourish Store Gifts, all personalised items are made to order. We aim to process and dispatch your order within 1 to 3 business days of receiving it (orders placed before 3pm are prioritised for same-day processing, subject to passing necessary checks).
UK Delivery
We offer the following shipping options for deliveries within the United Kingdom:
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 business days | From £3.50 |
| Royal Mail Tracked 24 | 1–2 business days | From £5.00 |
| DPD Standard (heavier parcels) | 2–3 business days | From £10.00 |
| Free Delivery | 3–5 business days | Free on orders over £100 |
Shipping costs are calculated based on the combined weight of items in your order. The exact cost will be shown at checkout before you complete your purchase.
Please note: Delivery estimates begin from the date of dispatch, not the date of order. Personalised items require processing time before dispatch.
International Delivery
We ship internationally to the USA, Canada, and selected countries worldwide. International orders are shipped via Royal Mail International Tracked or a private courier service.
| Destination | Estimated Delivery | Cost |
|---|---|---|
| USA & Canada | 7–14 business days | From £13.00 |
| Rest of World | 7–21 business days | Calculated at checkout |
International delivery times are estimates and are not guaranteed. Once your parcel leaves the UK, delivery is handled by the destination country's postal service or courier. Please allow additional time for customs processing.
Please note: Any customs duties, taxes, or import charges are the responsibility of the recipient and are not included in our shipping costs.
Tracking Your Order
All UK orders are sent with tracking. You will receive a dispatch confirmation email with your tracking number once your order has been shipped. You can track your parcel directly via the Royal Mail or DPD website.
International tracked orders will also receive tracking information, though tracking visibility may be limited once the parcel enters the destination country.
Missed or Failed Deliveries
If you are not available to receive your delivery, the carrier will leave a card with instructions for redelivery or collection. We are not responsible for parcels left in a safe place at the carrier's discretion.
Lost or Damaged Items
If your order has not arrived within the estimated delivery timeframe, please contact us at support@flourishstoregifts.com and we will investigate with the carrier on your behalf. If your item arrives damaged, please email us with photos within 48 hours of receipt so we can arrange a replacement.
Delivery Refunds
If your delivery is late (i.e. the carrier fails to deliver within the guaranteed timeframe), we do not issue refunds for any delivery charges paid. If the delivery was free, we do not provide financial compensation for consequential losses.
Returns
To process a return, please contact us at support@flourishstoregifts.com with your order number and reason for return. Please note that personalised items cannot be returned unless they arrive damaged or defective. For full details, please see our Refund Policy.