Privacy policy


Last updated: June 2026

Flourish Store Gifts ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.flourishstoregifts.com (the "Site").

We are a UK-based business and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information you provide directly:

  • Name, email address, postal address, and phone number (when you place an order or contact us)
  • Payment information (processed securely by Shopify Payments — we do not store your card details)
  • Personalisation details you provide for customised products (names, dates, messages, photos)
  • Any other information you choose to share with us via email or our contact form

Information collected automatically:

  • Your IP address, browser type, operating system, and device information
  • Pages you visit on our Site, time spent, and referring website
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including personalisation
  • Communicate with you about your order (confirmations, dispatch notifications, queries)
  • Provide customer support
  • Send you marketing communications (only if you have opted in — see Marketing section)
  • Improve our website, products, and services
  • Comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

  • Contract: To fulfil orders you have placed with us
  • Legitimate interest: To improve our services and manage our business
  • Consent: For marketing communications (you can withdraw consent at any time)
  • Legal obligation: To comply with tax, accounting, and other legal requirements

Sharing Your Information

We share your personal information only with trusted third parties who help us operate our business:

  • Shopify: Our e-commerce platform, which processes and stores your order data
  • Royal Mail, DPD, and Yodel: Our shipping carriers, who receive your delivery address to fulfil shipments
  • Payment processors: Shopify Payments processes transactions securely on our behalf
  • Google Analytics: To understand how visitors use our Site (anonymised data)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the Site to function (e.g. shopping cart, checkout)
  • Analytics cookies: Help us understand how visitors use our Site (e.g. Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the Site.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

  • Order data: Retained for 6 years to comply with UK tax and accounting regulations
  • Marketing data: Retained until you unsubscribe or request deletion
  • Website analytics data: Retained in anonymised form

Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Request that we limit how we use your data
  • Portability: Request your data in a machine-readable format
  • Objection: Object to processing based on legitimate interest
  • Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@flourishstoregifts.com. We will respond within 30 days.

Marketing Communications

We will only send you marketing emails if you have explicitly opted in. Every marketing email includes an unsubscribe link. You can opt out at any time by clicking "Unsubscribe" in any email or by contacting us directly.

Children's Privacy

Our Site is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Flourish Store Gifts Email: support@flourishstoregifts.com Website: www.flourishstoregifts.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.