Legal notice

Business Information

Business Name: Flourish Store Gifts Website: www.flourishstoregifts.com Email: support@flourishstoregifts.com Country of Registration: United Kingdom

Consumer Rights

As a UK consumer, you are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For non-personalised goods, you have a 14-day cooling-off period from the date of delivery during which you may cancel your order and receive a full refund. This right does not apply to personalised or bespoke items, as these are exempt under Regulation 28(1)(b) of the Consumer Contracts Regulations.

All goods sold are expected to be of satisfactory quality, fit for purpose, and as described. If a product does not meet these standards, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.

Dispute Resolution

If you are unhappy with your purchase or our service, please contact us first at support@flourishstoregifts.com. We aim to resolve all complaints within 14 business days.

If we are unable to resolve your complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) provider. The European Commission also provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr (available to EU consumers).

Intellectual Property

All content on this website, including product designs, text, images, and branding, is the intellectual property of Flourish Store Gifts unless otherwise stated. Unauthorised reproduction, distribution, or use of any content is prohibited.

VAT Information

Prices displayed on our website include VAT where applicable.

Website Disclaimer

While we make every effort to ensure the information on our website is accurate and up to date, we do not guarantee that the Site will be error-free, uninterrupted, or free from viruses. We accept no liability for any loss or damage arising from your use of the Site.

Product colours and dimensions shown on the Site are approximate and may vary slightly due to screen display settings and the handmade nature of our products.